Welcome to Samasta Homestay. We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website, services, and payment systems.

1. Information We Collect

When you visit our website or make a booking, we may collect the following information:

• Personal Information: Name, email address, phone number, and payment details.

• Booking Details: Check-in and check-out dates, room preferences, and special requests.

• Technical Information: IP address, browser type, and device details.

2. How We Use Your Information

We use your information to:

• Facilitate your booking and provide the requested services.

• Process payments securely.

• Send booking confirmations, updates, and promotional offers (if consented).

• Improve our website, services, and user experience.

3. Payments Policy

Payment Collection

• Online Payments: All online payments are processed securely through trusted third-party payment gateways. We do not store your payment card details on our servers.

• Advance Payment: A partial or full advance payment may be required during booking. Details will be shared at the time of reservation.

• Payment Methods: We accept major credit/debit cards, net banking, and UPI payments for online bookings.

Refunds and Cancellations

• Refunds for cancellations (if applicable) will follow the cancellation policy outlined during the booking process.

• Refunds will be processed to the original mode of payment and may take up to 7–10 business days, depending on the payment provider.

Payment Security

• We ensure all transactions are encrypted and processed through a secure SSL connection.

• If you notice any unauthorized activity, please contact us immediately.

4. Sharing of Information

We do not sell or rent your personal information. However, we may share your data:

• With payment gateways or banks for transaction processing.

• As required by law or to comply with legal processes.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us understand user preferences and improve our services. You can control cookies through your browser settings.

6. Data Security

We take appropriate measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites. Samasta Homestay is not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request corrections to inaccurate information.

• Request the deletion of your data, subject to legal and contractual obligations.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will reflect the changes.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Samasta Homestay
Address: 1-53/1, Srinivasapuram, Behind STARBUCKS, Tiruchanoor Road, Tirupati – 517501
Phone: 0877-2251555 | 90598 07766
Email: samastahomestay@gmail.com